Nice Maid®
Maid Service for Busy People
Are you bonded and insured?
Our insurance is the best available. We're not "just" bonded, but have liability, crime and employee accident coverage. Your home, our team members and Nice Care® Services are included in the coverage.
What if something in my home gets broken?
Nice Care® realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. If any damage/loss does occur, simply notify Nice Care® with 48 hours of the cleaning date. Our liability limits are set at a maximum of 5 times the cost of the service charge on the day in which the breakage/loss occurred. Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics. Key replacement / locksmith fees are paid only if keys are lost or miscoded. There is a $50 per location liability limit.
How do you access my home?
Nice Care® must be able to access your home to provide services. There are three choices:
1) The most convenient: you may leave a key on file in our key safe.
2) You may leave a key at some designated accessible place at your residence.
3) You may meet the cleaner. If you wish to meet the cleaner, we can give you a choice of two arrival windows: between 9:00 to 9:30 AM and 1:00 to 1:30 PM. Nice Care® cannot specify exact arrival times.
By far, the most efficient and problem-free way for everyone is for you to give us a key. That way you don't have to wait around to meet the service team.
If I give you my keys, how are they protected?
Your key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only Nice Care® management has access. The day of your scheduled cleaning, your key is matched to your job ticket. At the end of the day, the service team returns all keys to management who then places them back into the secured storage box.
How many people will clean my home?
Our teams vary from job to job. Generally, our service providers work in teams of one or two. Sometimes we have teams of three or more. When more than one person is at the job, the quoted time -- which was given in man hours -- is lessened by the number of people. For example, if you were scheduled for a three-hour service and two service team are assigned to your job, the cleaning should be completed in one and half hour or two man-hours.
Will I always have the same service crew?
We make every effort to send the same service team each time. Occasionally there may be a change in service team due to illness, day off, vacation or they may no longer work for Nice Care®. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, Nice Care® will find a replacement. Nice Care® provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.
Are service providers trained and supervised?
All service team are trained prior to entering your home. Managers make periodic visits to homes to ensure we're meeting service commitments.
How do I pay for your services?
Nice Care® gladly accepts the following forms of payment: MasterCard/Visa, Paypal, Cash or Check. Payment is due at the time of service. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.Breakage and Loss Policy
What is the cost of my cleaning?
Fees are based on the size and condition of your home, that's why our pricing is completely individualized. Our more than 20 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. That is why we like to meet with you before quoting you a price.
Why does the first cleaning take longer?
In order to bring your home up to Nice Care® Standards, the first cleaning (or an occasional cleaning) will take longer so that we can give your home that deep cleaning it needs. Homes that have not been cleaned in a while or suites with pets will take longer than a regular suite to clean initially.
Is my house cleaning work guaranteed?
Nice Care® backs all work with a 100% Satisfaction Guarantee. If you are not completely satisfied with your cleaning, simply inform Nice Care® office within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied.
Should I tip the service crew?
If you are pleased with the work done in your home we encourage you to show your appreciation to your service team. Although not required, a gratuity is a powerful way to say I appreciate your work. Even a note from you, simply saying "thanks for a job well done" means a great deal.
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, Nice Care® merely requires a 24 hour notice for cancellation or reschedule (voicemail, email are acceptable and all phone messages are time stamped for accuracy). If Nice Care® receives less than a 24 hours notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the service team of any changes to your schedule -- it must be done directly with the management of Nice Care®.
What if my cleaning falls on holiday?
If your scheduled cleaning falls on a holiday Nice Care® will be contacting you to reschedule your cleaning.
Do you bring your own cleaning supplies and equipment?
We offer 2 options:
A. We bring everything we need to clean your home. You don't have to provide a thing.
B. We can use your products. We find some clients are most comfortable with their products and equipment. For all cleanings, we do provide cloths and dusters.
I’ve got a pet – are you ok with that?
Sure, we can handle pets! We expect that pets will be properly cared for by you, and ask that you keep them out of the Nice Cares’ way to ensure we can clean properly. Please understand that we do not take responsibility for your pets while cleaning (feeding, walking, changing litter).
Can I hire your service worker directly?
By entering into a service agreement with Nice Care®, you agree not to hire a present or past Nice Care® staff member introduced to you by Nice Care® for any home-related service. If you do wish to employ such a staff member there is a referral job placement fee of $3,500. This fee is due within 30 days of notification from Nice Care®. If the fee is not paid, Nice Care® reserves the right to pursue other methods of collection.
Do you bring your own cleaning supplies and equipment?
Our insurance is the best available. We're not "just" bonded, but have liability, crime and employee accident coverage. Your home, our team members and Nice Care® Services are included in the coverage.
Revised August 2011
Nice Care® / Nice Maid®
